Shipping policy
Shipping
FREE tracked 48 hour UK shipping on orders over £99
UK tracked 48 hour shipping (under £99) - £2.99
FREE international shipping (5-7 working days) on orders over £199
International standard (smaller items such as paddle extensions & Arid keys) - £12.99
International standard parcel (5-10 working days) - £15.99
Arid innovation will make every attempt to ship your order using the method you selected at checkout. In some instances, items are out of stock or special order and will ship directly from the manufacturers. In these cases, some manufacturers shipping methods may vary. Arid innovation reserves the right to ship your order using an alternative shipping method. Arid innovation reserves the right to ship any packages with signature required. All international shipments (aside from those sent to the USA) are sent with delivery duties unpaid (DDU). Your country may assess import taxes/duties/ and/or a customs brokerage fee. This is not included in shipping charges and not charged by Arid innovation.
All shipments to the USA are shipped DDP. This means that ALL tariffs, duties and taxes are included in the purchase price on items shipped to the USA.
Please open all packages immediately to confirm no items are damaged or missing. If items are missing or damaged, please contact info@aridinnovation.co.uk All claims for missing and/or damaged items must be sent to our team within 2 business days of delivery. International shipments that are not delivered or collected by the customer will be abandoned. No reshipments will be made and no refunds will be given. All claims for lost packages must be submitted to Arid innovation within 30 days of the shipping date for domestic shipments and 60 days for international shipments. Under no circumstances will Arid innovation ship using a customers' or 3rd party shipping account.
Please note you MUST provide a postal code or PObox with all orders, failure to do so could lead to your order being lost in transit or returned to us. If this is the case the purchaser will be responsible for all losses / return shipment costs.