Shipping
Prices
FREE UK shipping on orders over £100
UK standard - £4.99 (under £100)
FREE international shipping on orders over £200
International standard (smaller items such as paddle extensions & Arid keys) - £12.99
International standard parcel - £15.99
Arid innovation will make every attempt to ship your order using the method you selected at checkout. In some instances, items are out of stock or special order and will ship directly from the manufacturers. In these cases, some manufacturers shipping methods may vary. Arid innovation reserves the right to ship your order using an alternative shipping method. Arid innovation reserves the right to ship any packages with signature required. All international shipments are sent with delivery duties unpaid (DDU). Your country may assess import taxes/duties/ and/or a customs brokerage fee. This is not included in shipping charges and not charged by Arid innovation.
Please open all packages immediately to confirm no items are damaged or missing. If items are missing or damaged, please contact Aridinnovation2020@gmail.com All claims for missing and/or damaged items must be sent to our team within 2 business days of delivery. International shipments that are not delivered or collected by the customer will be abandoned. No reshipments will be made and no refunds will be given. All claims for lost packages must be submitted to Arid innovation within 30 days of the dispatch date for domestic shipments and 60 days for international shipments. Under no circumstances will Arid innovation ship using a customers' or 3rd party shipping account.
Please note you MUST provide a postal code or PObox with all orders, failure to do so could lead to your order being lost in transit or returned to us. If this is the case the purchaser will be responsible for all losses / return shipment costs.
Returns
If you change your mind or find that you no longer require your goods, you may return them to us for a refund, credit or exchange provided that we are notified of the intended return within a maximum of 14 days of receiving the goods, and they are returned to us within 30 days of receipt. Please note there is a 5% refund charge for returns or refunds considered 'not faulty'. This charge applies to both orders that have been dispatched and those that are yet to be dispatched. This is a charge automatically taken by the transaction company and is not associated with Arid innovation. Please note all postage charges are non refundable unless the item is faulty.
Any products returned after 14 days of receipt or without a valid order slip may be refused at our discretion.
Please ensure that goods are returned in their original packaging and ensure that returning goods are re-packaged appropriately for transit.
Return address: